Terms & Policies - Polished and Raw
page-template,page-template-full_width,page-template-full_width-php,page,page-id-55372,theme-bridge,qode-social-login-1.0.1,woocommerce-demo-store,woocommerce-no-js,ajax_updown_fade,page_not_loaded,,qode_grid_1300,footer_responsive_adv,qode-content-sidebar-responsive,columns-4,qode-product-single-tabs-on-bottom,qode-child-theme-ver-1.0.0,qode-theme-ver-17.2,qode-theme-bridge,wpb-js-composer js-comp-ver-5.7,vc_responsive,currency-usd

Terms & Policies

Payment & Pricing

Polished and Raw accepts payment via PayPal and bank transfer. If you wish to place an order and pay via bank transfer, please email your order details to hello@polishedandraw.com.

All pricing and transactions are in New Zealand Dollars (NZD). Overseas transactions are accepted and will be automatically converted to New Zealand Dollars.

If you wish to place a special order for an item that is sold out or does not appear on our website, please email us at hello@polishedandraw.com.

Please note that Polished and Raw reserves the right to alter our prices at any time and limit the quantities of product sold as we see fit.


Please ensure that you have read our shipping policy.
Any orders placed automatically accept the terms and conditions of our shipping policy.


Polished and Raw’s products are natural minerals and therefore they may show imperfections. Returns and exchanges will not be accepted regarding the crystals natural characteristic.

Please note that measurements displayed on our website are approximate only and that no refunds will be accepted due to change of mind.

If the item(s) purchased do not meet the standards and requirements of the Consumer Guarantees Act 1993 and/or the Sale of Goods Act 1908, Polished and Raw will provide a full refund.

The item(s) must be returned unused and in the same condition that you received it, and in its original packaging, within seven (7) days of delivery.
Shipping costs will not be reimbursed.


Your privacy is important to us and this information is treated as confidential. Polished and Raw does not collect personally identifiable information from our website without your knowledge. Details such as your name, address, email and phone number is collected only when you submit it to us.

Polished and Raw does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only.

Polished and Raw may collect statistics about the behavior of our website visitors. Your information will never be shared with third parties for any purpose with the exception of our shipping agent to provide you with your order.

Our website uses cookies to remember these details for you so that you do not manually need to enter them each time you order. Cookies also allow us to deliver content specific to your interests and process your orders.

All customers that agree to our terms and policies by selecting the checkbox upon ordering will be automatically added to our marketing emails so that you are updated with our latest specials and product updates. You can opt out of receiving information from us at any point.

Intellectual Property

Polished and Raw owns all intellectual property on this website including photos. You may not reproduce or publish any of the content on this website without prior written permission from Polished and Raw.

Acceptance of Terms

By entering this website, you agree to the terms and policies outlined by Polished and Raw. Polished and Raw reserves the right to change this agreement at any time.
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.